v1.10-rc.2 Second release candidate for the v1.10 series of osTicket === Enhancements * Lazy locking system for ticket locking (#2325, #2351, 37cdf25, de92ec5, 37a0676) * Add settings for avatars and local "Oscar's A-Team" avatars (#2334) * Several UI tweaks (7436195, #2426) * Add transfer and assign mass actions to tickets (#2375) * Import agents from the command line (#2323) * User select dialog can be opened after closing in new ticket by staff (605c313) * Deadband new message alert and autoresponse to once per five minutes per user per thread (598dedc) * [Add Rule] button to add many new rules at one to a ticket filter (c03279d) === Improvements * Fix several install and upgrade-related issues (fc10dcb, e1ca975, b709139, abc8619, #2411, 832ea94, abb9a08, e3bb6c2, 8e373d4) * Fix database timezone detection on Windows (#2297) * Fix several tasks related issues (#2311, #2344, #2376, #2400, #2421, c3d48a9) * Fix hiding of department-specific canned responses (#2315) * Fix add and edit of ticket status list items (#2314) * Fix incorrect definition of some ORM tables (#2324, 69839af) * Fix crash rendering a closed ticket (#2328) * Fix case-insensitive sorting of help topics (#2357) * Fix several advanced search related issues (#2317, 3d4313f, ce3ceae, b5e6d4e, 5a935ca) * Fix incorrect SQL deleting a department (#2359) * Fix incorrect array usage of department members for alerts (#2356) * Add missing perm for view all agents' stats (#2358) * Fix missing thread inline images from redactor image manager (be77da4) * Fix updating configuration for file upload fields (2f4f9c1) * Fix crash creating tickets with canned attachments (a156bba) * Fix missing inline images in mailouts (84c9b54) * Prefer submitted text over last-saved draft (46ab79b) * Fix incorrect FAQ link in front-page sidebar (ea9dd5f) * Fix missing assignee selection on new ticket by staff (7865eee) * Fix issue details showing up on ticket edit (a183a98, 7fbd0f6) * Fix inability to change SLA on some tickets (#2392) * Fix auto-claim on new ticket by staff if a filter added a canned reply (c2ce2e9) * Fix Dept::getMembersForAlerts() missing primary members (abc93efd) * Fix inability to create tickets if missing the ASSIGN permission on all depts (0c49e62) * Fix inability as staff to reset a user's password (0006dd8) * Render fields marked !visible and !editable, but required on the client portal (7f55a0b) * Fix sorting of help topics (a7cc49f, 08a32a4) * Fix new message alert to a random staff member (d3685a9) * Fix saving abbreviations on new list items (538087b) * Fix parsing of some multi-part MIME messages (c57c22a) * Fix numerous crashes === Performance and Security * Improve performance loading the ticket view (6bba226, 4b12d54) * Improve performance loading queue statistics (0a89510, 6b76402) * Dramatically improve full-text search performance (167287d)