v1.9.6 Maintenance release for the osTicket 1.9 series Enhancements * New Message-Id system allowing for better threading in mail clients (#1549, #1730) * Fix forced session expiration after 24 hours (#1677) * Staff panel logo is customizable (#1718) * Priority fields have a selectable default (instead of system default) (#1732) * Import/Export support for file contents via cli (#1661) Improvements * Fix broken links in documentation, thanks @Chefkeks (#1675) * Fix handling of some Redmond-specific character set encoding names (#1698) * Include the user's name in the "To" field of outbound email (#1549) * Delete collaborators when deleting tickets (#1709) * Fix regression preventing auto-responses for staff new tickets (#1712) * Fix empty export if ticket details form has multiple priority fields (#1732) * Fix filtering by list item properties in ticket filters (#1741) * Fix missing icon for "add new filter", thanks @Chefkeks (#1735) * Support Firefox v6 - v12 on the file drop widget (#1776) * Show update errors on access templates (#1778) * Allow empty staff login banner on update (#1778) * Fix corruption of text thread bodies for third-party collaborator email posts (#1794) * Add some hidden template variables to pop out content (#1781) * Fix missing validation for user name and email address (#1816, eb8858e) * Turn off search indexing when complete, disable incorrectly implemented work breaking, squelch error 1062 email from search backend (afa9692) * Fix possible out of memory crash in custom forms (#1707, 0440111) Performance and Security * Fix generation of random data on Windows® platforms (#1672) * Fix possible DoS and brute force on login pages (#1727) * Fix possible redirect away from HTTPS on client login page, thanks @ldrumm (#1782)