v1.9.7
Maintenance release for osTicket 1.9.x series
Enhancements
* Remote IP is logged for staff replies (#1846)
* Add option to require client login to view knowledge base (#1851)
* Internal activity alert, replacing the internal note alert, includes alerts
of responses made by other agents (#1865)
* Email system now uses LF instead of CRLF as the default (#1909)
* Mass actions for user directory (#1924)
* Unassign tickets on transfer if current assignee is not a member of the new
department and the department has "Restrict assignment to members" enabled
(#1923)
Improvements
* Clear overdue flag when a ticket is closed, thanks @A-Lawrence (#1739)
* Clear attached file listing on client post (regression) (#1845)
* Delete ticket custom data on delete (#1840)
* Trim whitespace from filter match data on update (#1844)
* Fix dropping of custom data on API post (#1839)
* Fix advanced search on create date (#1848)
* Fix initial load and pagination of dashboard page (#1856)
* Fix incorrect internal/public category setting in drop down for new FAQ
(#1867)
* Add UTF-8 BOM to CSV export for correct Unicode detection (#1869)
* Fix not considering the setting for alert assigned on new message (#1850)
* Skip new activity notice if collaborator(s) included in email To or Cc
header (#1871)
* Fix inability to uncheck a custom data checkbox (#1866)
* Fix advanced search for unassigned tickets (#1857)
* Fix navigation warning if not using the lock feature (#1898)
* Fix detection of message of some bounce notices (#1914)
* Fix SQL alert with multiple Message-ID headers (#1920)
* Add a warning if attempting to configure archiving for POP accounts (#1921)
* Fix missing UTF-8 output encoding header for staff control panel (#1918)
* Fix z-index issue between popup previews and modal dialogs (#1919)
* Record imported file backend when importing files (f1e31ba)
Performance and Security
* Fix XSS vulnerability in sequence management (88bedbd)
* Defer loading of thread email header information when loading ticket thread
(#1900)