Tags give the ability to mark specific points in history as being important
-
v1.10-rc.2
231f11e8 · ·v1.10-rc.2 Second release candidate for the v1.10 series of osTicket === Enhancements * Lazy locking system for ticket locking (#2325, #2351, 37cdf25, de92ec5, 37a0676) * Add settings for avatars and local "Oscar's A-Team" avatars (#2334) * Several UI tweaks (7436195, #2426) * Add transfer and assign mass actions to tickets (#2375) * Import agents from the command line (#2323) * User select dialog can be opened after closing in new ticket by staff (605c313) * Deadband new message alert and autoresponse to once per five minutes per user per thread (598dedc) * [Add Rule] button to add many new rules at one to a ticket filter (c03279d) === Improvements * Fix several install and upgrade-related issues (fc10dcb, e1ca975, b709139, abc8619, #2411, 832ea94, abb9a08, e3bb6c2, 8e373d4) * Fix database timezone detection on Windows (#2297) * Fix several tasks related issues (#2311, #2344, #2376, #2400, #2421, c3d48a9) * Fix hiding of department-specific canned responses (#2315) * Fix add and edit of ticket status list items (#2314) * Fix incorrect definition of some ORM tables (#2324, 69839af) * Fix crash rendering a closed ticket (#2328) * Fix case-insensitive sorting of help topics (#2357) * Fix several advanced search related issues (#2317, 3d4313f, ce3ceae, b5e6d4e, 5a935ca) * Fix incorrect SQL deleting a department (#2359) * Fix incorrect array usage of department members for alerts (#2356) * Add missing perm for view all agents' stats (#2358) * Fix missing thread inline images from redactor image manager (be77da4) * Fix updating configuration for file upload fields (2f4f9c1) * Fix crash creating tickets with canned attachments (a156bba) * Fix missing inline images in mailouts (84c9b54) * Prefer submitted text over last-saved draft (46ab79b) * Fix incorrect FAQ link in front-page sidebar (ea9dd5f) * Fix missing assignee selection on new ticket by staff (7865eee) * Fix issue details showing up on ticket edit (a183a98, 7fbd0f6) * Fix inability to change SLA on some tickets (#2392) * Fix auto-claim on new ticket by staff if a filter added a canned reply (c2ce2e9) * Fix Dept::getMembersForAlerts() missing primary members (abc93efd) * Fix inability to create tickets if missing the ASSIGN permission on all depts (0c49e62) * Fix inability as staff to reset a user's password (0006dd8) * Render fields marked !visible and !editable, but required on the client portal (7f55a0b) * Fix sorting of help topics (a7cc49f, 08a32a4) * Fix new message alert to a random staff member (d3685a9) * Fix saving abbreviations on new list items (538087b) * Fix parsing of some multi-part MIME messages (c57c22a) * Fix numerous crashes === Performance and Security * Improve performance loading the ticket view (6bba226, 4b12d54) * Improve performance loading queue statistics (0a89510, 6b76402) * Dramatically improve full-text search performance (167287d)
-
-
v1.8.12
da684b94 · ·v1.8.12 Maintenance release for the osTicket v1.8 series === Improvements * Out-of-office notification does not clear closing agent (#2181) * Fix signal data pass by reference (#2195) * Fix incorrect message body when fetching TNEF emails (ef1d7df) * Fix layout of some tables in PDF export (aabe4aa) === Performance and Security * Fix XSS issue on choices field type (#2271)
-
v1.9.11
c1b5a334 · ·v1.9.11 Maintenance release for osTicket v1.9 series We skipped v1.9.10 to avoid confusion with v1.10 (the major release coming out at the same time) === Enhancements * Log to syslog on php mail() error (#2128) * Full path of help topics shown in filter management (3d98dff) * Auto rebuild the search index if %_search table is dropped (#2250) * New version available message in system information (c1b5a33) === Improvements * Fix appearance of ` <div>` in user names (*regression in v1.9.9*) (be2f138) * Out-of-office notification does not clear closing agent (#2181) * Fix check for departments limiting assignees to members only (#2143) * Fix signal data pass by reference (#2195) * Fix template variables not rendering in href attributes (#2223) * Fix missing custom data for new users (#2203) * Fix incorrect cli option expansion (#2199) * Properly encode `To` header for php mail() sends (857dd22) * Fix incorrect message body when fetching TNEF emails (0ec7cf6) * Fix layout of some tables in PDF export (cef3dd3) === Performance and Security * Fix XSS issue on choices field type (#2271)
-
v1.9.9
a7d44f82 · ·v1.9.9 Maintenance release for the osTicket v1.9.x series === Enhancements * Properly balance stripped and invalid HTML (#2145) * Add MANIFEST file to deployment process and retire duplicate code for packaging (#2052) === Improvements * Fix inability to configure LDAP and S3 plugins (*regression*) (59337b3) * Fix incorrect whitespace in search indexed HTML content (#2111) * Add support for invalid `multipart/relative` content type (aaf1b74) * Force line breaks for very long HTML lines (56cc709) === Performance and Security * Fix slow query for ticket counts for large datasets (c4ace2d) * Fix slow thread load query (thanks @torohill) (7b7e855)
-
v1.8.11
d0f776f6 · ·v1.8.11 Maintenance release for osTicket 1.8.x series === Improvements * Add support for invalid `multipart/relative` content type (aaf1b74) * Force line breaks for very long HTML lines (56cc709) === Performance and Security * Fix slow query for ticket counts for large datasets (c4ace2d) * Fix slow thread load query (thanks @torohill) (7b7e855)
-
v1.9.8.1
4752178b · ·v1.9.8.1 Hotfix release for osTicket v1.9 series === Enhancements * Add option to disable email address verification === Improvements * Fix crash upgrading from osTicket v1.6
-
v1.10-dpr
204100b2 · ·v1.10-dpr First preview of the major release of osTicket v1.10 (see release notes on GitHub)
-
v1.9.8
9c6acce2 · ·v1.9.8 Maintenance release for the osTicket 1.9 series === Enhancements * Update user information for existing users when importing CSV (#1993) * Agent names are consistently formatted and sorted throughout the system (#1972) * Memcache session backend support. (See `include/ost-sampleconfig.php`) (#2031) * Email domain validation includes DNS record verification (#2042) * Make ticket queue selection sticky (aa2dc85) === Improvements * Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7 * Fix unnecessary drop of ticket CDATA table because of update to deleted field (#1932) * Fix inability to create or update organization custom data (#1942) * Fix inability to update some fields of user custom data (#1942) * Fix filtering user custom data for email tickets (#1943) * Fix missing email headers resulting in incorrectly threaded emails when delivered (#1947) * Cleanup file data when removing custom file uploads (#1942) * Fix crash when exporting PDF and PHAR extension is not enabled * Fix crash processing some TNEF documents (89f3ed7, #1956) * Fix handling of GBK charset when gb2312 is advertised (#2000) * Fix link to client ticket listing when logged in, thanks @neewy (#1952) * Disambiguate staff and collaborators when processing a some emails (#1983) * Fix several i18n phrase and layout issues (#1958, #1962, #2039) * Improve detection of some bounce notices with alternative content (#1994) * Fix image URL rewrite when pasting existing images, from a KB article for instance (#1960) * Preserve internal note formatting on new ticket by staff if HTML is disabled (#2001) * Touch organization `updated` timestamp on custom data update (#2007) * Fix deployment on Windows® platforms, thanks @yadimon (#2033) * Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995) * Fix corruption of some html content (9ae01bf) -
v1.8.10
0ce50e3d · ·v1.8.10 Maintenance release for the osTicket 1.8 series === Improvements * Fix crash processing some TNEF documents (85053e8) * Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7 * Fix handling of GBK charset when gb2312 is advertised (#2000) * Disambiguate staff and collaborators when processing a some emails (#1983) * Improve detection of some bounce notices with alternative content (#1994) * Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995) * Preserve internal note formatting on new ticket by staff if HTML is disabled (#2001) * Fix deployment on Windows® platforms, thanks @yadimon (#2033) * Fix corruption of some html content (0072c46) -
v1.9.7
4be5782a · ·v1.9.7 Maintenance release for osTicket 1.9.x series Enhancements * Remote IP is logged for staff replies (#1846) * Add option to require client login to view knowledge base (#1851) * Internal activity alert, replacing the internal note alert, includes alerts of responses made by other agents (#1865) * Email system now uses LF instead of CRLF as the default (#1909) * Mass actions for user directory (#1924) * Unassign tickets on transfer if current assignee is not a member of the new department and the department has "Restrict assignment to members" enabled (#1923) Improvements * Clear overdue flag when a ticket is closed, thanks @A-Lawrence (#1739) * Clear attached file listing on client post (regression) (#1845) * Delete ticket custom data on delete (#1840) * Trim whitespace from filter match data on update (#1844) * Fix dropping of custom data on API post (#1839) * Fix advanced search on create date (#1848) * Fix initial load and pagination of dashboard page (#1856) * Fix incorrect internal/public category setting in drop down for new FAQ (#1867) * Add UTF-8 BOM to CSV export for correct Unicode detection (#1869) * Fix not considering the setting for alert assigned on new message (#1850) * Skip new activity notice if collaborator(s) included in email To or Cc header (#1871) * Fix inability to uncheck a custom data checkbox (#1866) * Fix advanced search for unassigned tickets (#1857) * Fix navigation warning if not using the lock feature (#1898) * Fix detection of message of some bounce notices (#1914) * Fix SQL alert with multiple Message-ID headers (#1920) * Add a warning if attempting to configure archiving for POP accounts (#1921) * Fix missing UTF-8 output encoding header for staff control panel (#1918) * Fix z-index issue between popup previews and modal dialogs (#1919) * Record imported file backend when importing files (f1e31ba) Performance and Security * Fix XSS vulnerability in sequence management (88bedbd) * Defer loading of thread email header information when loading ticket thread (#1900) -
v1.8.9
30738f94 · ·v1.8.9 Maintenance release for osTicket 1.8.x series Enhancements * Remote IP is logged for staff replies (#1846) * Email system now uses LF instead of CRLF as the default (#1909) Improvements * Delete ticket custom data on delete (#1840) * Trim whitespace from filter match data on update (#1844) * Fix not considering the setting for alert assigned on new message (#1850) * Fix advanced search for unassigned tickets (#1857) * Fix incorrect internal/public category setting in drop down for new FAQ (#1867) * Fix navigation warning if not using the lock feature (#1898) * Fix SQL alert with multiple Message-ID headers (#1920) * Fix missing UTF-8 output encoding header for staff control panel (#1918) Performance and Security * Defer loading of thread email header information when loading ticket thread (#1900) -
v1.9.6
9adad36f · ·v1.9.6 Maintenance release for the osTicket 1.9 series Enhancements * New Message-Id system allowing for better threading in mail clients (#1549, #1730) * Fix forced session expiration after 24 hours (#1677) * Staff panel logo is customizable (#1718) * Priority fields have a selectable default (instead of system default) (#1732) * Import/Export support for file contents via cli (#1661) Improvements * Fix broken links in documentation, thanks @Chefkeks (#1675) * Fix handling of some Redmond-specific character set encoding names (#1698) * Include the user's name in the "To" field of outbound email (#1549) * Delete collaborators when deleting tickets (#1709) * Fix regression preventing auto-responses for staff new tickets (#1712) * Fix empty export if ticket details form has multiple priority fields (#1732) * Fix filtering by list item properties in ticket filters (#1741) * Fix missing icon for "add new filter", thanks @Chefkeks (#1735) * Support Firefox v6 - v12 on the file drop widget (#1776) * Show update errors on access templates (#1778) * Allow empty staff login banner on update (#1778) * Fix corruption of text thread bodies for third-party collaborator email posts (#1794) * Add some hidden template variables to pop out content (#1781) * Fix missing validation for user name and email address (#1816, eb8858e) * Turn off search indexing when complete, disable incorrectly implemented work breaking, squelch error 1062 email from search backend (afa9692) * Fix possible out of memory crash in custom forms (#1707, 0440111) Performance and Security * Fix generation of random data on Windows® platforms (#1672) * Fix possible DoS and brute force on login pages (#1727) * Fix possible redirect away from HTTPS on client login page, thanks @ldrumm (#1782)
-
v1.8.8
7960e242 · ·v1.8.8 Maintenance release for the osTicket v1.8 series Improvements * Fix handling of some Redmond-specific character set encoding names (#1698) * Delete collaborators when deleting tickets (#1709) * Fix regression preventing auto-responses for staff new tickets (#1712) * Fix missing icon for "add new filter", thanks @Chefkeks (#1735) Performance and Security * Fix generation of random data on Windows® platforms (#1672) * Fix possible DoS and brute force on login pages (#1727)
-
v1.9.5.1
1faad221 · ·v1.9.5.1 Maintenance release for osTicket 1.9 Fixes a couple serious issues with v1.9.5
-
-
-
v1.9.4
c18eac40 · ·v1.9.4 Stable release of 1.9.4 including support for custom ticket status and internationalization support
-
-