Tags

v1.10-rc.1

First release candidate for osTicket v1.10

v1.8.12

Maintenance release for the osTicket v1.8 series

=== Improvements
  * Out-of-office notification does not clear closing agent (#2181)
  * Fix signal data pass by reference (#2195)
  * Fix incorrect message body when fetching TNEF emails (ef1d7df)
  * Fix layout of some tables in PDF export (aabe4aa)

=== Performance and Security
  * Fix XSS issue on choices field type (#2271)

v1.9.11

Maintenance release for osTicket v1.9 series

We skipped v1.9.10 to avoid confusion with v1.10 (the major release coming out
at the same time)

=== Enhancements
* Log to syslog on php mail() error (#2128)
* Full path of help topics shown in filter management (3d98dff)
* Auto rebuild the search index if %_search table is dropped (#2250)
* New version available message in system information (c1b5a33)

=== Improvements
* Fix appearance of ` <div>` in user names (*regression in v1.9.9*) (be2f138)
* Out-of-office notification does not clear closing agent (#2181)
* Fix check for departments limiting assignees to members only (#2143)
* Fix signal data pass by reference (#2195)
* Fix template variables not rendering in href attributes (#2223)
* Fix missing custom data for new users (#2203)
* Fix incorrect cli option expansion (#2199)
* Properly encode `To` header for php mail() sends (857dd22)
* Fix incorrect message body when fetching TNEF emails (0ec7cf6)
* Fix layout of some tables in PDF export (cef3dd3)

=== Performance and Security
* Fix XSS issue on choices field type (#2271)

v1.9.9

Maintenance release for the osTicket v1.9.x series

=== Enhancements
  * Properly balance stripped and invalid HTML (#2145)
  * Add MANIFEST file to deployment process and retire duplicate code for packaging (#2052)

=== Improvements
  * Fix inability to configure LDAP and S3 plugins (*regression*) (59337b3)
  * Fix incorrect whitespace in search indexed HTML content (#2111)
  * Add support for invalid `multipart/relative` content type (aaf1b74)
  * Force line breaks for very long HTML lines (56cc709)

=== Performance and Security
  * Fix slow query for ticket counts for large datasets (c4ace2d)
  * Fix slow thread load query (thanks @torohill) (7b7e855)

v1.8.11

Maintenance release for osTicket 1.8.x series

=== Improvements
  * Add support for invalid `multipart/relative` content type (aaf1b74)
  * Force line breaks for very long HTML lines (56cc709)

=== Performance and Security
  * Fix slow query for ticket counts for large datasets (c4ace2d)
  * Fix slow thread load query (thanks @torohill) (7b7e855)

v1.9.8.1

Hotfix release for osTicket v1.9 series

=== Enhancements
  * Add option to disable email address verification

=== Improvements
  * Fix crash upgrading from osTicket v1.6

v1.10-dpr

First preview of the major release of osTicket v1.10

(see release notes on GitHub)

v1.9.8

Maintenance release for the osTicket 1.9 series

=== Enhancements
  * Update user information for existing users when importing CSV (#1993)
  * Agent names are consistently formatted and sorted throughout the system (#1972)
  * Memcache session backend support. (See `include/ost-sampleconfig.php`) (#2031)
  * Email domain validation includes DNS record verification (#2042)
  * Make ticket queue selection sticky (aa2dc85)

=== Improvements
  * Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7
  * Fix unnecessary drop of ticket CDATA table because of update to deleted
    field (#1932)
  * Fix inability to create or update organization custom data (#1942)
  * Fix inability to update some fields of user custom data (#1942)
  * Fix filtering user custom data for email tickets (#1943)
  * Fix missing email headers resulting in incorrectly threaded emails when
    delivered (#1947)
  * Cleanup file data when removing custom file uploads (#1942)
  * Fix crash when exporting PDF and PHAR extension is not enabled
  * Fix crash processing some TNEF documents (89f3ed7, #1956)
  * Fix handling of GBK charset when gb2312 is advertised (#2000)
  * Fix link to client ticket listing when logged in, thanks @neewy (#1952)
  * Disambiguate staff and collaborators when processing a some emails (#1983)
  * Fix several i18n phrase and layout issues (#1958, #1962, #2039)
  * Improve detection of some bounce notices with alternative content (#1994)
  * Fix image URL rewrite when pasting existing images, from a KB article for
    instance (#1960)
  * Preserve internal note formatting on new ticket by staff if HTML is
    disabled (#2001)
  * Touch organization `updated` timestamp on custom data update (#2007)
  * Fix deployment on Windows® platforms, thanks @yadimon (#2033)
  * Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995)
  * Fix corruption of some html content (9ae01bf)

v1.8.10

Maintenance release for the osTicket 1.8 series

=== Improvements
  * Fix crash processing some TNEF documents (85053e8)
  * Fix incorrect mapping of ISO charsets to ISO-8859-1, thanks @nerull7
  * Fix handling of GBK charset when gb2312 is advertised (#2000)
  * Disambiguate staff and collaborators when processing a some emails (#1983)
  * Improve detection of some bounce notices with alternative content (#1994)
  * Fix upgrade crash if retrying an old, failed upgrade from v1.6 (#1995)
  * Preserve internal note formatting on new ticket by staff if HTML is
    disabled (#2001)
  * Fix deployment on Windows® platforms, thanks @yadimon (#2033)
  * Fix corruption of some html content (0072c46)

v1.9.7

Maintenance release for osTicket 1.9.x series

Enhancements
  * Remote IP is logged for staff replies (#1846)
  * Add option to require client login to view knowledge base (#1851)
  * Internal activity alert, replacing the internal note alert, includes alerts
    of responses made by other agents (#1865)
  * Email system now uses LF instead of CRLF as the default (#1909)
  * Mass actions for user directory (#1924)
  * Unassign tickets on transfer if current assignee is not a member of the new
    department and the department has "Restrict assignment to members" enabled
    (#1923)

Improvements
  * Clear overdue flag when a ticket is closed, thanks @A-Lawrence (#1739)
  * Clear attached file listing on client post (regression) (#1845)
  * Delete ticket custom data on delete (#1840)
  * Trim whitespace from filter match data on update (#1844)
  * Fix dropping of custom data on API post (#1839)
  * Fix advanced search on create date (#1848)
  * Fix initial load and pagination of dashboard page (#1856)
  * Fix incorrect internal/public category setting in drop down for new FAQ
    (#1867)
  * Add UTF-8 BOM to CSV export for correct Unicode detection (#1869)
  * Fix not considering the setting for alert assigned on new message (#1850)
  * Skip new activity notice if collaborator(s) included in email To or Cc
    header (#1871)
  * Fix inability to uncheck a custom data checkbox (#1866)
  * Fix advanced search for unassigned tickets (#1857)
  * Fix navigation warning if not using the lock feature (#1898)
  * Fix detection of message of some bounce notices (#1914)
  * Fix SQL alert with multiple Message-ID headers (#1920)
  * Add a warning if attempting to configure archiving for POP accounts (#1921)
  * Fix missing UTF-8 output encoding header for staff control panel (#1918)
  * Fix z-index issue between popup previews and modal dialogs (#1919)
  * Record imported file backend when importing files (f1e31ba)

Performance and Security
  * Fix XSS vulnerability in sequence management (88bedbd)
  * Defer loading of thread email header information when loading ticket thread
    (#1900)

v1.8.9

Maintenance release for osTicket 1.8.x series

Enhancements
  * Remote IP is logged for staff replies (#1846)
  * Email system now uses LF instead of CRLF as the default (#1909)

Improvements
  * Delete ticket custom data on delete (#1840)
  * Trim whitespace from filter match data on update (#1844)
  * Fix not considering the setting for alert assigned on new message (#1850)
  * Fix advanced search for unassigned tickets (#1857)
  * Fix incorrect internal/public category setting in drop down for new FAQ
    (#1867)
  * Fix navigation warning if not using the lock feature (#1898)
  * Fix SQL alert with multiple Message-ID headers (#1920)
  * Fix missing UTF-8 output encoding header for staff control panel (#1918)

Performance and Security
  * Defer loading of thread email header information when loading ticket thread
    (#1900)

v1.9.6

Maintenance release for the osTicket 1.9 series

Enhancements
  * New Message-Id system allowing for better threading in mail clients (#1549, #1730)
  * Fix forced session expiration after 24 hours (#1677)
  * Staff panel logo is customizable (#1718)
  * Priority fields have a selectable default (instead of system default) (#1732)
  * Import/Export support for file contents via cli (#1661)

Improvements
  * Fix broken links in documentation, thanks @Chefkeks (#1675)
  * Fix handling of some Redmond-specific character set encoding names (#1698)
  * Include the user's name in the "To" field of outbound email (#1549)
  * Delete collaborators when deleting tickets (#1709)
  * Fix regression preventing auto-responses for staff new tickets (#1712)
  * Fix empty export if ticket details form has multiple priority fields (#1732)
  * Fix filtering by list item properties in ticket filters (#1741)
  * Fix missing icon for "add new filter", thanks @Chefkeks (#1735)
  * Support Firefox v6 - v12 on the file drop widget (#1776)
  * Show update errors on access templates (#1778)
  * Allow empty staff login banner on update (#1778)
  * Fix corruption of text thread bodies for third-party collaborator email posts (#1794)
  * Add some hidden template variables to pop out content (#1781)
  * Fix missing validation for user name and email address (#1816, eb8858e)
  * Turn off search indexing when complete, disable incorrectly implemented work breaking, squelch error 1062 email from search backend (afa9692)
  * Fix possible out of memory crash in custom forms (#1707, 0440111)

Performance and Security
  * Fix generation of random data on Windows® platforms (#1672)
  * Fix possible DoS and brute force on login pages (#1727)
  * Fix possible redirect away from HTTPS on client login page, thanks @ldrumm (#1782)

v1.8.8

Maintenance release for the osTicket v1.8 series

Improvements
  * Fix handling of some Redmond-specific character set encoding names (#1698)
  * Delete collaborators when deleting tickets (#1709)
  * Fix regression preventing auto-responses for staff new tickets (#1712)
  * Fix missing icon for "add new filter", thanks @Chefkeks (#1735)

Performance and Security
  * Fix generation of random data on Windows® platforms (#1672)
  * Fix possible DoS and brute force on login pages (#1727)

v1.9.5.1

Maintenance release for osTicket 1.9
Fixes a couple serious issues with v1.9.5

v1.9.5

Maintenance release for the 1.9.x series

osTicket v1.8.7

Maintenance release for the 1.8.x series

v1.9.4

Stable release of 1.9.4 including support for custom ticket status and
internationalization support

v1.8.6

Maintenance release for osTicket v1.8 branch

osTicket v1.9.4-rc5

osTicket v1.9.4-rc4

osTicket v1.9.4, fourth release candidate.